Energy & Utilities

Overview

In this post-deregulatory environment, the industry is searching new ways to meet the challenges. Improving operational effectiveness in each of these areas is intrinsic to operational and financial performance enhancement of the Utilities organization. Utility companies are responding to these challenges by restructuring strategies and implementing state-of-the-art technology & business solutions.

Energy&Utilities

  • Billing and Electrical Bill Payment & Payment
  • Credit Analysis & Account Receivables
  • Remittance Processing
  • Financial Reporting & Correction Programs
  • Forecasting, Scheduling & Settlement
  • Billing & EBPP
  • Rate ready systems & Bill ready markets
  • Regulatory reporting & Risk data analysis support

Customer Care

  • Legacy/Best-of-breed product implementation & support
  • Metering/Profiling of Customer base
  • Strategic pricing analysis & Profitability analysis
  • Customer Relationship Management & Call Center Support
  • Scheduling & Settlements

Customer Information System

  • Customer Relationship Management
  • Billing-Cusomer Billing, Time of Use Billing, Prepaid Billing
  • Automater Meter Reading
  • Contact Center & BPO Services
  • Meter Asset & Data Management

Outage Management System

  • Outage Analysis Probable Event Prediction
  • Integration of QMS with GIS, SCADA, Work Force Management Systems, IVRS & Customer
  • Dispatch & Tracking of Crew
  • Circuit Tracking & Feeder Management
  • Power out Requests and Switch Order Management

Challenges

Customer Information & Outage Management System :
We have consultants with the Customer Information [CIS] and Outage Management Systems [OMS] experience working in multiple geographies, diverse solutions and technologies to give IT Consulting Services to Utilities seeking to re-look and revisit their existing solution landscape.
 
Solutions Offering

Technology Solution Offering

General

  • Enterprise Architecture Framework set-up
  • SOA Governance Set-up & Support
  • Reseller of IBM Software [New and Renewal] along with PROMOTIONS
  • IT Consulting/Staffing Services [Fulltime Placements, Contract-to-Hire, Contract
  • Migration & Upgrade of various products
  • Maintenance Support
  •  

Enterprise

  • Service Oriented Architecture [SOA]
  • Business Process Management [BPM]
  • Process Integration
  • Application Integration
  • Electronic Data Interchange
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Data

  • BigData
  • Data Warehouse / Intelligence / Analytics
  • Master Data Management [MDM]
  • Content and Records Management
  •  

Application

  • Mobile Applications for Energy and Utilities Industry
  • E-Commerce Development and Management
  • Application Development and Support
  • Enterprise Portals [Customers, Employees, Partners etc]
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